We think like you – We understand resources can be limited but your business still needs to operate and perform at the level of your largest competitors. With a proper needs assessment and a technology site review, we recommend the solutions that meet your performance requirements without breaking the bank. Our managed service plans are priced and packaged to meet the needs of local business. We also offer financing options for large infrastructure projects.
Diverse industry expertise – The combined experience of our technical team gives us vast knowledge into industry specific applications, software, and compliance standards. The majority of our current client base falls into the manufacturing, healthcare, legal, transportation, veterinarian, non-profit, radio, and mechanical industries. Bridge Network Systems brings a broad-based perspective of knowledge and experience gained from decades of working in the information technology industry. With this level of expertise, you can count on us to solve your problems and keep your computer systems running trouble-free.
Flexibility – We offer as much or as little support, service and consulting you need. If you want us to handle everything IT related for your business or you would like an escalations team for your on-staff IT manager, we can customize a solution for you.
Local and Responsive – Locally owned and operated in Charleston, SC we primarily service clients in the tri-county area. With remote support capabilities and our ability to be onsite at your business quickly, we resolve our client’s issues in a timely manner. Our office, technicians, and all support comes from Charleston where we do not outsource any client support. All clients are assigned a technician or two so there is never a question of where your support comes from. When you need support, you regularly work with your technician who is familiar with your office so there is no repeated explanation of the same issue.
We Value your Time – We have no dispatch queue or other hoops to get in the way of you receiving support when you need it most. Within our service agreements, we guarantee a one-hour response time from the email, message, or phone call you make. Our average response time is normally a matter of minutes. Once we have discussed the issue with you, there is usually no need to wait on the line and we will give you a follow up call or email to notify you of the resolution or status.
